Contact Center CertificationJoe and Brian respond to questions and queries in a timely manner. They are available to answer questions. We were pleasantly surprised with the quick turnaround of our certification results this year. Thank you for the support and we hope we can do go through the certification process again next year. Egis Projects CanadaBenchmark. Portal is a great company that not only looks at the metrics for certification but they work with us on ways to improve our metrics throughout the year. MESSAIf you want to grow as a leader in the field of Call Centers or simply improve the performance of your Call Center Benchmark. Purple3/v4/f7/e2/40/f7e240ab-84a4-689f-248d-2dc942fe4c18/screen696x696.jpeg' alt='Certified Data Center Professional Ebook' title='Certified Data Center Professional Ebook' />Portal is the WAY to GO In six years we have improved our performance, cost, and satisfaction. BasicallyWe Got Better MAXIMUS GA Human Services Child Care and Parent ServicesZoom. Support really appreciated working with Benchmark. Portal a team of professionals that really know what they are doing. We were pleased to find that Benchmark. Portal treats its clients at the highest level and with an individual approach. A special thanks for the flexibility and support that Benchmark. Portal has shown, which really helped us to accomplish the certification process within the shortest time frame. It has been a great journeyZoom. SupportThe Benchmark. Portal team is always professional, responsive and informative It is obvious that the team is experienced in the contact center industry as we work through the audit and during the presentation of the executive report. Buddha Serial On Zee Tv. American Electric PowerBecoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in todays economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Tabtight professional, free when you need it, VPN service. Micro Center Web Store You are currently browsing the products available on our web store. If you would like to choose a store location, please do so below. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that Benchmarkportal provides in comparing our data with a large peer group is unparalleled. SP2017/05/17/3SRoR9NFua/slide1.jpg' alt='Certified Data Center Professional Ebook' title='Certified Data Center Professional Ebook' />At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process we are proof that it works. ARAG GROUPMy experience with Benchmark. Portal has been very positive. It has given us the opportunity to identify and focus on specific issues to improve our performance. Estela Lopez, Call Center Manager, XEROXThe certification process is well worth the time and effort. Our management staff learned a great deal through the process and are putting those lessons learned into everyday practice. Our call center staff was energized by earning the Center of Excellence Certification. We all take a great deal of pride in this accomplishment and are eager to keep improving our customer service experiences. John Harcourt, 2nd VP Client Servicing and Operations, Allied SolutionsThank you very much, Jose, from all of us, for helping and providing guidance throughout the process. You had been very patient and there were times we were wondering how you could put up with all the questions we hadIt had been a pleasure working with you and we hope to continue with you and Brian for many more years to comeMAXIMUSIn 2. University of Ottawa Computing Help Centre was distinguished Center of Excellence from the Center of Customer Driven Quality. At the time we believed our team was highly successful our team was highly motivated, our interactions solved on first contact were high and customer opinion was also very good. We believed that we were doing the right things at the right time. Benchmarking with Benchmark. Portal was instrumental in providing us with important indicators of our performance and providing us with a portrait of the challenge before us our scorecard could not have been more credible. This process can influence change positively. The Computing Help Centre was recognized in 2. Receiving this certification meant recognition for our commitment especially for the teams remarkable work and dedication to service excellence as well as recognition to our partners who actively supported us in delivering customer support. Having a representative from Benchmark. Portal deliver our award right here on campus was a celebration for everyone involved. We were indeed proud to share this moment. Chantal St Onge, Assistant Director, Student Accounts, Financial Services, University of OttawaFor anyone who is considering an Onsite Assessment with Benchmark. Portal, I would say to do so. The thoroughness and depth of the process was superb and the Certified Auditor was impressive. She captured the culture of our call center and of our College. We learned a lot in the process and the auditor offered substantial tangible feedback on our overall operation. In addition, Benchmark. Portal is backed by the database and methodologies originally developed at Purdue, which made all recommendations more credible. Linda Barthelus, Director, College Call Center, Northern Virginia Community CollegeThe Center of Excellence Program is more than just winning an award. It is a process designed to highlight gaps and opportunities within the Service and Support area of the company, much like a blueprint for success. Adding value to our support partnerships and raising the level of customer satisfaction, that is ultimately what the program is about. Brian Wrage, Director, Technical Support Technology Systems, Canon USA, Inc. We are extremely pleased by these outstanding results, as recognized by such respected groups as Benchmark. Portal and the Center for Customer Driven Quality. Ivan Szeftel, President, Retail Services for Alliance Data Systems This honor resulted from Service Firsts ongoing commitment to operational improvements that enable better service for our customers. The Center for Customer Driven Quality and Benchmark. Portal, have recognized that we are re engineering customer service in the pharmaceutical industry. Pat Blake, President of Customer Operations for Mc. Kesson Pharmaceutical This certification demonstrates the teams have achieved excellence toward measurable best practices standards, trained our people to optimize their skills in support of best practices, and maintained those standards over time. Michele Crocker, Vice President Distributor Services, Herbalife This unique certification award validates Sentos effort and dedication to providing best in class solutions to all of our corporate clients. Patrick F. ONeal, President and Chief Executive Officer of Sento This continued and intensified focus on service quality assures that our company is delivering the best customer service possible. Historical Ftse 100 Data. Being named a Center Of Excellence is just a great honor. It is especially gratifying to have earned this certification in 2.